Aarogya Setu IVRS Facility Available to Citizens Without Smartphones

The Union Health Ministry has announced the implementation of the ‘Aarogya Setu Interactive Voice Response System’ (IVRS) has been introduced within the framework of the Aarogya Setu mobile application to include citizens with feature phones and landline connections.

The ministry has urged people to download this application saying it will help them to evaluate the risk of catching the COVID-19 infection that has infected around 50,000+ people and claimed 1,694 lives across the country so far. Nearly nine crore users have so far downloaded the Aarogya Setu mobile application, a ministry official has mentioned.

Aarogya Setu IVRS is a toll-free service; it can be accessed across the country. With this application, people will be able to give a missed call to ‘1921’; upon giving a missed call, people will receive a call back requesting for information regarding their health. The toll-free service has been implemented in 11 regional languages.

Also Read: Aarogya Setu Can Help in Contact Tracing, Might Have Privacy Concerns

The inputs given by the citizens will become part of the Aarogya Setu database. This information will be used to alert people regarding what action they need to undertake to ensure their health and safety.

The Centre has now made it compulsory for the private sector and government workers to use the Aarogya Setu mobile application to support the efforts in fighting the COVID-19 pandemic. Also, delegated the organisational heads to ensure 100% coverage. Upon installing the app, a user will be asked several questions, in case the user’s answers indicate signs of COVID-19, the details will be submitted to a government server.

The data collated will help the government to undertake prompt action and, if necessary, start the isolation protocol. It also warns when it comes close to someone who has been tested positive. The application can be accessed in both iOS App Store (for iPhone) and Google Play (for Android users).

For any clarifications/feedback on the topic, please contact the writer at bhavana.pn@cleartax.in

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