Nodal Officers Will Now Handle GST-Related Complaints

Soon, there will be a nodal officer appointment for resolving taxpayer complaints. This move will provide an escalation point to taxpayers when their complaints remain unsolved at a designated level. Nodal officers will function as an extended department of the Central Board of Indirect Taxes and Customs (CBIC) for providing services related to taxpayers.

CBIC has instructed to appoint a nodal officer in the rank of an Additional or Joint Commissioner for every Customs Commissionerate and CGST. The tasks executed by a nodal officer will be monitored on a regular basis by the Directorate of Taxpayer Service. The nodal officers will be responsible for chalking out plans in order to get in touch with the concerned stakeholders in their respective jurisdictions.

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Financial experts have welcomed the decision. They have said that this initiative would surely help in rendering an escalation point to a taxpayer when his/her tax-related problems do not get resolved at a designated level.

A tax expert mentioned that currently, a taxpayer needs to follow up with several officers in order to resolve tax-related issues. Hence the appointment of a nodal officer could provide the much-needed relief to taxpayers. Also, to ensure that this initiative works efficiently, CBIC will need to make sure that the monitoring mechanism is transparent.

For any clarifications/feedback on the topic, please contact the writer at bhavana.pn@cleartax.in

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