As a solution to the increasing grievances piling up on the portal, the retirement-fund body, Employees’ Provident Fund Organisation (EPFO) has launched a WhatsApp helpline service aiming to speed up the grievance redressal of subscribers. This facility is offered in addition to the existing grievance redressal channels offered by EPFO, i.e. EPFiGMS portal and dedicated 24×7 call centre.
You must know that the EPFO has addressed more than 1,64,040 grievances and queries through WhatsApp. The Labour Ministry announced that WhatsApp helpline has been functional in all 138 regional EPFO branches. Subscribers can easily file a grievance or seek guidance on any EPF-related services by sending a message to the WhatsApp helpline number concerned with the regional office to which the PF account belongs.
You can find the WhatsApp helpline number for the EPFO regional office you are concerned with here.
The ministry stated that the EPF subscribers can now directly connect with the concerned EPFO regional office at a personal level based on one-to-one guidance principle. This platform ensures prompt and secure service to the subscribers from the comfort of their homes, it added. The new platform provides an opportunity to seek redressal without having to visit EPFO offices.
Each regional office is equipped with a team of experts who makes sure that redressal is provided to grievances in the form of a reply to subscriber queries at the earliest possible.
For any clarifications/feedback on the topic, please contact the writer at apoorva.n@cleartax.in
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